Privacy Policy

Personal information is any information or opinion about an identified individual, or an individual who is reasonably identifiable. This includes your name, email address, phone number, company details, postal address, and any other details you provide to us.

It also includes technical data such as your IP address, browser type, pages visited, and device information collected when you use our website.

We may collect the following types of personal information:

• Contact details — name, email address, phone number, and company name
• Billing and account information for service delivery
• Technical information — IP address, browser type, device type, and usage data
• Communications — emails, support tickets, and enquiry form submissions
• Employment-related information for job applicants

We collect this information directly from you, through our website, via email or phone, through your use of our services, or from publicly available sources.

We use personal information to:

• Deliver and manage the IT services we provide to you
• Respond to enquiries, support requests, and general communications
• Process billing, invoices, and account administration
• Send service updates, security notifications, or relevant communications
• Improve our website, services, and internal operations
• Meet our legal and regulatory obligations
• Assess suitability of job applicants for employment opportunities

We only use personal information for the purpose for which it was collected, or for a directly related secondary purpose you would reasonably expect.

We may use your contact details to inform you of relevant services, technology updates, or offers from Logix IT. You can opt out at any time by contacting us or clicking the unsubscribe link in any marketing email. We do not sell or share your personal information with third parties for their own direct marketing purposes.

Our website may use cookies to improve your browsing experience and help us understand how visitors use the site. Cookies do not identify you personally and are used to collect aggregated usage statistics. You can configure your browser to decline cookies, though some site functionality may be affected.

We do not sell, rent, or trade your personal information. We may disclose your information to trusted third parties only where necessary to deliver our services — for example, technology vendors, cloud platform providers, or subcontractors assisting with service delivery. All third parties are required to handle your information in accordance with applicable privacy law.

We may also disclose personal information where required or authorised by law.

Some of the third-party platforms and tools we use to deliver our services may store or process data in countries outside Australia, including the United States and the European Union. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with the Australian Privacy Principles.

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure. Access to personal information is restricted to staff who require it to perform their role. Despite these precautions, no online transmission of data can be guaranteed as completely secure.

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, incomplete, or out of date. To make a request, contact us using the details below. We will respond within 30 days and may request identity verification before proceeding.

Our website may contain links to external sites not operated by Logix IT. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

If you believe we have mishandled your personal information, please contact our Privacy Officer at privacy@logix.com.au. We will investigate and respond as promptly as possible. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review this page periodically to stay informed of how we protect your information.