Business Phone & Collaboration
Replace your outdated phone system with a modern, cloud-based communication platform — Microsoft Teams Calling, VoIP, and UCaaS solutions that work wherever your team is.
Business Phone & Collaboration
The traditional office phone system is rapidly becoming obsolete. Today's workforce needs seamless communication across voice, video, chat, and collaboration — on any device, from any location. Logix IT delivers modern Unified Communications as a Service (UCaaS) solutions that bring your team together and eliminate the cost and complexity of legacy phone infrastructure.
We specialise in Microsoft Teams Calling — transforming Teams into a fully-featured business phone system with direct inward dialling, call routing, voicemail, call recording, and auto attendants. If your team is already using Microsoft 365, this is the natural, cost-effective next step.
For businesses requiring a more traditional VoIP approach, we also deploy and manage business-grade IP telephony solutions with all the features your team needs — and none of the hardware headaches of an on-premises PBX.
What's Included
- Microsoft Teams Phone / Direct Routing setup
- Business VoIP and SIP trunk provisioning
- Auto attendant and call routing configuration
- Direct inward dialling (DID) numbers
- Call recording and compliance archiving
- Voicemail to email
- Conference calling and audio bridges
- Number porting from existing providers
- Ongoing management and support
How We Deliver Results
Microsoft Teams Calling
Turn Microsoft Teams into your full business phone system — make and receive calls, manage call queues, and set up auto attendants, all within Teams.
Number Porting
Keep your existing business phone numbers when you migrate. We manage the porting process with your current provider.
Auto Attendant & Call Routing
Professional call handling with customised greetings, menu options, business hours rules, and intelligent call routing.
Call Recording
Compliance-grade call recording with secure storage, searchable archives, and retention policies to meet your legal obligations.
Mobile & Remote Ready
Your business number works on desktop, mobile, and browser — your team stays reachable whether in the office or working remotely.
Cost Savings
Eliminate expensive PBX hardware, reduce line rental costs, and consolidate your communication tools into a single monthly subscription.
Technology We Use
Best-in-class platforms powering this service
Common Questions
Can we keep our existing phone numbers?
Yes. We manage the number porting process from your existing provider, ensuring minimal disruption. In most cases, porting completes within 2–4 weeks.
Do we need new handsets?
Not necessarily. Microsoft Teams works on desktop computers, smartphones, and tablets without any dedicated hardware. If you prefer physical handsets, we recommend Teams-certified Yealink IP phones.
How does Microsoft Teams Calling compare to a traditional phone system?
Teams Calling is typically more flexible, cheaper to run, and easier to manage. There's no physical PBX to maintain, adding users is instant, and features like call recording and auto attendants are included rather than costing extra.
What happens to calls if the internet goes down?
We configure call failover so that calls automatically divert to mobile numbers or a backup provider if your internet connection is unavailable. Business continuity is built in from the start.
Ready to Transform Your
Business Technology?
Talk to one of our senior IT consultants — no obligation, no sales pressure. Just honest advice on how we can support your business.